Refund Policy

Last Updated: November 23, 2025

Scam Analyzer Pro is a cybersecurity SaaS platform that provides automated AI analysis for text and image content. Because the service delivers digital results instantly, all purchases are considered final once analysis credits are added to the user account.

1. Refund Eligibility

1.1 Subscription Plans (Basic / Pro / Premium)

Refunds may be issued only in the following cases:

  • •Duplicate charges by mistake
  • •Technical errors preventing the user from accessing the service
  • •The user was charged but did not receive any credits or access

Refunds are NOT provided for:

  • ✗"Change of mind"
  • ✗Reports or results the user disagrees with
  • ✗Used scans or consumed credits

1.2 Expert Services ($100 / $250)

These services involve human time and manual investigation. Refunds are only possible if:

  • •The session was not delivered
  • •We cancelled or were unable to provide the service

Once a consultation has started or has been completed, it is non-refundable.

2. Crypto Payments

Due to the irreversible nature of blockchain transactions, all crypto payments (BTC, ETH/ERC20, USDT/TRC20) are strictly NON-REFUNDABLE.

If a payment was sent to the wrong address, or the user made a mistake in amount, we cannot reverse or recover the funds.

3. Card Payments (Coming Soon)

When card payments become available, all card-based refunds will follow the processor's policies (Paddle/Stripe equivalent), including verification and processing times.

4. How to Request a Refund

Please submit your inquiry through the contact form and we will respond shortly.

Refund requests must include:

  • •Full name
  • •Email used on account
  • •Payment method
  • •Transaction ID
  • •Clear explanation of the issue

Each request will be reviewed within 3–5 business days.

5. Abuse or Fraud

We reserve the right to refuse refunds if there is evidence of:

  • ⚠Misuse of the platform
  • ⚠Attempted chargeback fraud
  • ⚠Using multiple accounts to abuse free scans

Have questions about our refund policy? Please submit your inquiry through the contact form and we will respond shortly.